Madison Island

CICD: Implementing Cisco Collaboration Devices

CICD: Implementing Cisco Collaboration Devices 

In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unity Connection
  • Cisco Unified Communications Manager IM and Presence Service

WHAT YOU WILL LEARN

  • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • How to maintain a Cisco Unified Communications solution
  • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence

OUTLINE

1. Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

2. Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

3. Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

4. Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options

5. End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

7. Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

LABS

  • Discovery Lab 1: Verify System Information
  • Discovery Lab 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
  • Discovery Lab 3: Verify Voicemail Integration
  • Discovery Lab 4: Discover the Cisco Unified Communications Manager CoS Implementation
  • Discovery Lab 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
  • Discovery Lab 6: Discover the Cisco Unified Communications Manager Express COR Implementation
  • Discovery Lab 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
  • Discovery Lab 8: Configure and Verify Endpoint Basic Configuration Elements
  • Discovery Lab 9: Device Settings Configuration
  • Discovery Lab 10: Configure Cisco Extension Mobility
  • Discovery Lab 11: Configure Hunt Groups
  • Discovery Lab 12: Configure Cisco Unified Mobility on HQ Phone 1
  • Discovery Lab 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
  • Discovery Lab 14: Verify the Cisco Unity Connection Integration
  • Discovery Lab 15: Configure a User Template
  • Discovery Lab 16: Configure a User
  • Discovery Lab 17: Configure Cisco MediaSense for Video Greeting
  • Discovery Lab 18: Configure Cisco Unity Connection for Video Greeting
  • Discovery Lab 19: Use Cisco Unified Reporting
  • Discovery Lab 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
  • Discovery Lab 21: Generate User Reports
  • Discovery Lab 22: Generate and View a QoS Detail Report
  • Discovery Lab 23: Generate and View a Gateway Utilization Report
  • Discovery Lab 24: Generate a Cisco Unity Connection Serviceability Report
  • Discovery Lab 25: Generate Cisco Unified Serviceability Reports
  • Lab 1: Remote Lab Access
  • Lab 2: Explore Administrator Interfaces
  • Lab 3: Explore End-User Interfaces
  • Lab 4: Enhanced - Explore Call Flows in Cisco Unified Communications Manager
  • Lab 5: Enhanced - Explore Call Flows in Cisco Unified Communications Manager Express
  • Lab 6: Implement End Users
  • Lab 7: Enhanced - Implement Endpoints
  • Lab 8: Enhanced - Enable Telephony Features
  • Lab 9: Enhanced - Enable Mobility Features
  • Lab 10: Enhanced - Implement End Users and Voice Mailboxes
  • Lab 11: Enable Cisco Unified Communications Manager IM and Presence Service
  • Lab 12: Provide End-User Support
  • Lab 13: Generate Cisco Unified Communications Manager CAR Tool Reports
  • Lab 14: Monitor the System with Cisco Unified RTMT
  • Lab 15: Back Up Cisco Unified Communications Manager

PREREQUISITES

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • ICND1 v3.0 - Interconnecting Cisco Networking Devices, Part 1
  • ICND2 v3.0 - Interconnecting Cisco Networking Devices, Part 2

RELATED CERTIFICATIONS

This course is part of the following programs or tracks:

  • CCNA Collaboration

WHO SHOULD ATTEND

  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer