Madison Island

OUR CUSTOMER RELATION CULTURE

Technological innovation evolves, so does our customers’ needs. By listening to our customers, understanding their preoccupations and challenges, we can best meet their expectations today and in the future.

To offer the best digital experience implies offering and outstanding customer relation to our subscribers, enterprise customers and partners. We strive to build with all and every customer a personalized and warm relationship by listening to its needs.

Customer is KingAt SKYNET, Customer Relationship has always been a priority. Customer satisfaction guides our activities and decisions. It is a driver for a continued creativities and service quality to satisfy our customers to foster trust and repeated business.

Our desire is that our subscribers’ experience be enthusiastic and as enjoyable as possible. We aim to make our enterprise customers capitalize on the promises of a connected world to increase their productivity by focusing on their core business with confidence.
Customer CommitteeSKYNET has a customer committee only focused on customer interaction. Because our customers know best what their needs are, we involve them in the development of our offers and services. We listen to them for a continued improvement of our offering packages and services. Our Technological Solutions are always guided by our customers’ needs.

All and every engagement with our customers is an opportunity to be closer to them and listen with care to their needs. We are always open to go their site to meet them and better understand their telecommunication environment and needs. This approach allows SKYNET to personalize solutions and tailor them to the customer unique environment and meet its expectation NOW and in the FUTURE.
Customer ServiceAt SKYNET, there is no “small customer”: All customers, irrespective of their needs, can approach us and have their questions answered and their needs fulfilled at best. We strive to offer an exceptional and warm reception to every customer by attentively listening and fulfilling its needs.

Regardless of how the customer contact us, SKYNET advisors are eager to assist them based on the values of the company that they represent daily. Enthusiastic, respectful, and efficient, SKYNET’s customer advisors know how to create with our customers, trust, simplicity, and straightforward footprint of honesty.